Mastercard Chargeback Reason Codes

This article provides a an overview of MasterCard Chargeback Reason Codes excerpted from the Mastercard Chargeback Guide

Chargeback Guide – Mastercard…/rules/chargeback-guide.pdf

May 10, 2016 – related Chargeback, in the Additional Arbitration. Chargeback Options table for IPM Arbitration. Chargeback Message Reason Code 4901.

Mastercard Chargeback Reason Codes
4801 Requested Transaction Data Not Received
4802 Requested / Required Information Illegible or Missing
4807 Warning Bulletin File
4808 Requested / Required Authorization Not Obtained
4812 Account Number Not on File
4831 Transaction Amount Differs
4834 Duplicate Processing
4835 Card Not Valid or Expired
4837 No Cardholder Authorization
4840 Fraudulent Processing of Transaction
4841 Canceled Recurring Transaction
4842 Late Presentment
4846 Correct Transaction Currency Code Not Provided
4847 Requested / Required Authorization Not Obtained and Fraudulent Transaction
4849 Questionable Merchant Activity
4850 Credit Posted as Purchase
4853 Cardholder Dispute – Defective / Not As Described
4854 Cardholder Dispute – Not Elsewhere Classified (U.S. Region Only)
4855 Nonreceipt of Merchandise
4857 Card-Activated Telephone Transaction
4859 Services Not Rendered
4860 Credit Not Processed
4862 Counterfeit Transaction Magnetic Stripe POS Fraud
4863 Cardholder Does Not Recognize – Potential Fraud
4870 Chip Liability Shift
4871 Chip / PIN Liability Shift

Additional CHARGEBACK resources are also available below

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A complimentary webinar series intended to provide issuers, acquirers, and merchants interactive and informative guidance on SecureCode adoption. Learn more

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