When CONSIDERING App Cloud Project Management OPTIONS, here are some tactics to help you evaluate this incredibly useful platform:
App Cloud Project Management shouldn’t be difficult – the Salesforce App Cloud and Work-Relay is the best place to build any kind of project management or BPM app, and connect it to all your systems, faster than ever.
Build your own process management solutions – Knowledge workers must decide what methods and steps to use in order to achieve a given outcome, usually by processing information and doing something with it. In some cases the decision making can be automated, but the unpredictability of the work performed by knowledge workers makes automation difficult, which is why it is imperative that they build their own process management solutions. Read more about process management solutions.
Get rid of process silos – Silos are often heavily guarded fortresses which are protected by impenetrable vines of bureaucracy, entrenched interests and Established Ways of Doing Things. But they limit the workers’ access to knowledge about their customers and their opportunities to use that knowledge to better serve the marketplace. If you are evaluating the App Cloud for Project Management, you can read more about eliminating process silos.
Automate your workflows – Knowledge workers frequently have to work around the predefined process in some way, especially for collaboration and customer communication. The systems may be augmented or integrated in an ad hoc, unsupported manner in an attempt to improve the functionality and information context, which is why automating workflows is so important. Learn more about automating your workflows.
BPM versus Situational Process Management – BPM software is designed for flow-centric processes – there is a predefined sequence of activities that must be followed, and coordinating the flow of the activities is as automated as possible. But there is a whole set of processes that are not easy to map, streamline, or automate Situational Process Management (SPM) is focused on supporting business activities that are People-intensive, highly variable, loosely structured and subject to frequent change. If you are evaluating the Salesforce App cloud for Project Management, you can read more about BPM and situational process management.
Manage your workflows – Unstructured processes do nothing but hinder your workers from reaching their full potential. Harnessing and coordinating these unstructured processes in a way that provides customers with a consistent, cohesive and agile experience is what is needed to become a Customer focused company. Read more about managing your workflows.
Complex Adaptive Systems work in your favor – Flocking birds are an example of Complex Adaptive Systems (CAS). There is no lead bird micro-managing the other birds and telling them all where to fly. The individual birds self-organize by adhering to a few simple rules. Read more about how situational process management and CAS can work for your business.
Build smart workflows – No matter how good your user development tools are, it’s going to be exceedingly difficult to build smart workflows that are stable, coherent, efficient and effective software solutions for your organization when your system environment looks like a disorganized ball of yarn to business users. Users need the ability to build processes that are independent of the underlying systems, so learn more about building smart workflows.
Eliminate silos – Most user-developed solutions are at the mercy of their underlying data sources. The data layer makes “businessperson-friendly” data sources and related services available. Making data easily available to users will make them much less likely to access data sources in ways that are less secure and less accurate. Read more about creating data layers and eliminating silos.
Seed your database – Seeding the database is a highly cost-effective and practical way to eliminate or reduce the amount of time users need to spend to find the data they need, and the need to make requests to data owners and/or IT. Learn more about seeding your database.
Eliminate process silos – Like a digital nervous system, a platform is much more powerful than the sum of its parts. The functionality provided by the situational process platform is designed to work together. So, read more about implementing situational processes and eliminating process silos.
Create a process management playbook – Just like every sport has a playbook, it’s important for your company to implement a playbook into your process management so you are able to change things on the fly. Want to learn more about creating your playbook? Read more here.
Implement workflow rules – There are sometimes things that can’t be changed, like breaking the law by going faster or ignoring other rules of the road. Work-Relay provides mechanisms to selectively restrict change to flows. Learn more about how implementing Work-Relay’s workflow rules can help you.
Define workflow automation steps – A step is a unit of work; it identifies an activity or task(s) that needs to be done before the flow can move forward. Steps are explicitly defined and operationally independent units of functionality. It’s important for workflow steps to be as automated as possible. Read more about workflow automation steps.
Understand process steps – Are you not fully understanding your processes? It’s imperative to know and understand every step that goes into a process, without it, you will surely be lost. Read more about process steps.
Build process-driven applications – There is always great skepticism (admittedly justified, for the most part), especially on the part of IT, about whether end users are capable of developing their own applications beyond some spreadsheets and Access databases. But this time it’s different. We have reached the perfect storm of conditions that will transform the landscape for end user application development. Learn more about process-driven applications.
Build a Process Competency Center – The key to making Salesforce Admins successful with building process-driven applications is to build a Process Competency Center. The objective of the Process Competency Center is to support business units as they build their own solutions. Start building your Process Competency Center!
Build complex Salesforce processes – There are going to be times when users need someone with analyst skills to help them better define a complex Salesforce process. There are also going to be times when IT or third-party developers will need to be engaged to code some specific functionality for complex Salesforce processes. Learn more about getting all these processes in place.
Accelerate the adoption of Salesforce – For most companies, adopting a new “platform” is a major endeavor, consuming many hours of investigation, piloting, training, approvals and budgets. This is a major inhibitor to getting new work management applications implemented. The same can be true with the adoption of Salesforce, but Work-Relay wants to make it easier and faster. Read more about accelerating adoption.
Unstructured process management is your friend – The majority of companies processes are unstructured and we have found that they usually feel more like a pinball machine and less like an assembly line. But this is okay. These are the processes that truly add value and are worth investing in. Improving unstructured processes can yield tangible benefits such as lower costs, better quality, and higher employee satisfaction. Read more about unstructured processes.
Build scalable processes – With Work-Relay, you are able to build effective, scalable processes. Learn about the basic principles and rules you need to get started building those scalable processes that will help make your company more effective.
Process vs project management – A fast food company needs to implement a new point-of-sale system in all of their 6,000+ stores. So starts process vs project management. The solution needs to coordinate hundreds of franchises, thousands of stores, and a multitude of collaborating participants to successfully complete each implementation of process vs project management. Learn more about process vs project management.
Process-driven applications work – For Work-Relay clients, process-driven applications work. Without Work-Relay, it would take a large team and many hours to try and complete the same tasks that Work-Relay makes easy. Read more of their process-driven application case study.
Tackle the long-tail – The last decade has seen an ever-growing demand for additional applications to respond to the ever-changing needs of individuals and communities. While the net number of users for these applications may be lower, the importance of the information, and the role of these individuals as innovators and change agents in the enterprise, has placed greater pressure on IT and procurement departments to source an ever increasing range of business applications. This demand by smaller numbers of users for higher numbers of applications has become known as the ‘Long-Tail’. Learn more about utilizing the long-tail.
Choose a unified process management platform – By using a single platform, applications share the same data, social network, and user security. Any application has access to any data, flow or task. Therefore, workflows and business processes can be shared among customers, departments, and external agencies, all without disruption. Learn more about how one process management platform can benefit your company.
Bridge the gap between users and developers – There are going to be times when users need someone with analyst skills to help them better define a complex application. There are also going to be times when IT or third-party developers will need to be engaged to code some specific functionality for an application. Learn more about how to bridge the user-developer gap.
Process management with Shadow IT – It is becoming easier than ever for a business to procure cloud-based services without IT involvement. If IT doesn’t add value, business units will simply work around it, and that would lead to a much smaller and less impactful corporate IT resource. On the other hand, by working with users to provide them with an effective way to develop and deploy solutions, IT can greatly expand its reach and enhance its value. Learn more about how IT and process management go hand-in-hand.
Understand the limitations of project management – To understand the limitations of project management practices, we must examine the concepts and assumptions that support them. Read more about the concepts and assumptions you need to know to put your project management pain on hold.
Make your process design work – Work-Relay allows users to produce something “good enough” as soon as possible, deploy it immediately, and refine it later as needed. They allow you to make your process design work for you. It’s easy to manage and quick to implement when you need it more. Read more about process design.
Visit Work-Relay’s website to learn more about their app cloud project management solutions.