Know your HOTEL rights – ACCOUNTABILITY FOR HOTEL CHAINS
The federal government has an almost complete laissez faire approach to the lodging business. State and local governments are marginally involved, but only to the extent of making sure that a hotel restaurant is up to health standards, stipulating the maximum room rate, or imposing taxes. Some states also have laws stipulating what services or provisions an “innkeeper” must provide, such as a safe deposit box. However, that doesn’t mean that the final arbiter of a dispute between a traveler and their hotel is the innkeeper or general manager. So, it’s important to know your hotel rights when traveling.
Remember the way an airline complaint is funneled into a centralized consumer affairs department, which is most often the last and only word on a grievance? When it comes to lodging, there are multiple layers of accountability – and many opportunities for an appeal. A general manager often answers to a vice president in charge of the hotel chain, or to a regional manager. Those, in turn, are accountable to shareholders or investors.
Finally, there are state and local accountability mechanisms, from small-claims courts to better business bureaus, that will help articulate travelers’ rights (and sometimes define rights that many never knew they had). As Travelers United shows in its new ebook, Travel Rights, travelers have a final metaphorical ace up their sleeve – a loosely-worded statement of understanding between the hotel and customer that can be leveraged against a property that is denying a traveler his or her rights.
Free Travel Rights ebook – Learn more about hotel rights
Want to learn more about your hotel rights and learn other tips and tricks when traveling? Get Travelers United’s new eBook, Travel Rights.